For the purposes of this statement, personal information includes your name, address, account information, company name, email address, telephone number and any other information which identifies you. "We, us, our" refers to Solutionpack Machinery (M) Sdn Bhd and our affiliated companies. Non-personal information refers to all non-identifiable information such as your IP address, referring website, browser type, and navigation on the website as well as consolidated demographic information which does not contain individual information.
Gathering of Personal Information
To provide you with the best service possible or to complete a transaction, we gathers your information to both verify your identity (to prevent fraud) and to facilitate your request. By providing your information in association with your request you are giving us your expressed consent in using that information to provide you the service or transaction you requested. This information is not stored on our website but redirected to a secured site. Information collected in this manner is used solely for processing your request. We may collect and summarize this information in such a manner where no individual may be identified for statistical purposes to help us improve our business practices and provide better service to you.
Gathering of Non-Personal Information
As most other websites our website may collect information about you that cannot be used to identify you directly. This information is gathered to help us improve our website and our business practices. Most of this information is used in statistical models for our information and may be shared with our vendors, suppliers and third-party contractors to improve the website and continue to give you the best value in the products offered to you. Other uses may include this information to create limitations to specific IP addresses or URLs that have been known to create problems for us.
Access to and Releasing of Information
Order Processing: When you purchase from our website, your name, address, credit card number and amount purchased will be submitted to your financial institution to verify your identity and to authorize your purchase. We must also supply your name, telephone number, address and items purchased to third party shippers to deliver your order to you. There may also be instances where we may drop ship directly from the manufacturer or one of our suppliers. In these instances they are the shipper for this order and given the same information.
Disclosure to Service Providers: we may share your personal information with certain service providers in order to: provide products and services to you based on your request, to verify and validate information, and to address customer service matters. Examples of service providers include credit card issuers, product service depots, warranty providers, and delivery services. Any information our customers provide will not be used for other commercial purposes and will not be sold, rented, leased or forwarded to any third party.
We may disclose your information as permitted or required to by law; for example:
- To a government institution or other person or entity that has asserted its lawful authority to obtain the information;
- Where we have reasonable grounds to believe the information could be useful in the investigation of unlawful activity;
- To comply with a subpoena or warrant or an order made by a court, person or entity with jurisdiction to compel the production of information;
- To comply with court rules regarding the production of records and information;
- To our legal counsel.
Third-Party Links: We have many links on our site to third-party sites, most of these are vendor sites. We do not accept any responsibility or liability for these sites. We recommend you read the privacy statement for each site before supplying any information. Other third-party sites may link into our site; we have no control over these sites and likewise cannot assume any responsibility or liability. Some sites may give you a unique code, cookie or graphic which will uniquely identify you to them. These are used to track and possibly capture information you supply while on our site, though we endeavor to remove such access, you must take the responsibility to limit exposure to such practices. We suggest using a spy ware program to remove these programs on a regular basis and to visit our site directly.
Solutionpack Machinery (M) Sdn Bhd reserves the right to modify this policy at anytime. You should visit periodically to review any changes.