Malaysia orders will be delivered via registered post and will require a signature upon receipt. Please provide an address where someone will be available between 9am – 5pm to receive and sign for the parcel, otherwise collection from your nearest courier office will be necessary. Business addresses are preferable as the receptionist can sign for your order.
International orders will be dispatch via Airmail. Please allow up to 14 days for international Airmail delivery.
Please note: that all prices, shipping and handling charges do not include relevant custom duties or taxes that may be incurred and charged when shipped overseas. These charges need to be paid by the customer. Please check with your local custom offices for further details.
|States / Country||1 – 3 KG||4 – 6KG|
|Peninsula Malaysia||RM 10.00||RM 15.00|
|East Malaysia (Sabah, Sarawak, Labuan)||RM 38.00||RM 68.00|
|Singapore||RM 150||RM 200|
|Brunei||RM 200||RM 300|
- The delivery will commence within 24 hours upon confirmation of order (excluding weekend & public holidays) except :
- Items not available stocked in our warehouse
- Direct delivery from our suppliers / partners
- Made-to-order products
- Delays ,accidentally incidents or late delivery caused by our appointed courier service company
- Please note that this may take longer during sales period depend on stocks availability and delivery locations.
- Not applicable to East Malaysia (Including Labuan).
- Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us and arrange for cancellation of the order or delivery to an alternative delivery address.
- Only applicable to selected items on the website
- A signature is required upon receiving your order as a proof of receipt.
- We shall deliver the products to the delivery address specified and keyed in by you on the order form. Your order will be delivered to you via the service of a courier service company appointed by Solutionpack.
- We aim to deliver within the time frame indicated above but we are not able to guarantee any firm delivery dates upon order and to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
- If your order is not delivered within the stipulated 48-hour period, you’ll be entitled to receive RM 30 e-voucher from us as a form of compensation.
- Any further enquiry, please call 016 - XXXX or email to firstname.lastname@example.org
- Purchases of RM 350 and above are eligible for free delivery (Max. 3KG)
- Only applicable to selected items on the website.
- Only applicable for Peninsula Malaysia